I sent this to Cinoplex Odean

"

It is really sad what has become of CO. I remember when going to the movies use to be an event. Gone are the days when you got a nice smile from staff, gone are the days when they are well groomed, gone are the days of thank you and your welcome. ALso gone are the days of nachos and cheese. See that was the only reason I ever went to movies in the theatres. I would order your nacho meal with triple extra cheese and they would soak my nachos. Well I went to a movie recently and this theatre and they changed to this really horrible tasting cheese, they sold it in these individual containers.. where here I was dumping cheese on my nachos which is not easy to do. THe little packs you use to have were much better.. the squeeze ones cause doing it this way you end up getting half on the seats..."

This was there response

"

Thank you for contacting Cineplex Entertainment regarding your visit to the Cineplex North Edmonton. 

 

We will forward your concerns to the theatre's management team; however we will need a date, showtime, phone number and mailing address at which you may be contacted. 

 

Please respond with the requested information at your earliest convenience. "

This was mine

Why do you need my phone number?  So you can annoy me with a phone call?  Why do you need my mailing address?  You have no idea how dangerous a game you play... you do not annoy a web nerd.. you do not annoy the Gebadia.. the man who built a facebook app designed to highlight companies like yours that piss him off...

I went to see transformers today.  Usually I go to a Cinoplex odean theater but because you changed your cheese and have poor service I cannot.  Why do I need a date?  Do you think these are date specific?  Don't ask me dumb questions cause as my friends say you will bring out angry nerd and when that happens... do you want angry nerd.. there he goes.. arggg....

See the correct answer is to say I understand your frustrated not to ask me crap questions.. cause when you do that.. I get pissed.. and why do you want to make me angry.. why... nooo... see it is happening.. you did it..

youtube, blogs, facebook, yelp..,. did I say 7 different blogs.. did I... and twitter.   Don't you get it.. when your company pisses me off I will take my iphone, I will take my PC and make you famous online...

It is not an isolated event.  Have you been to a theatre recently in Edmonton?  The level of service, the level of proffesionalism, getting someone to smile and say thank you is a thing of the past. 

In the old days when they all had a clue little things like opening the door before a movie got out was done.  You had staff that was clean shaven.  Nowadays the service is crap.  And your solution is to forward my complaint to a manager who is responsible for this. 

The most annoying part was when you did have good cheeze I would have to beg to pay to get my nachos soaked.  

So it was everytime I went to a movie in the past 4 years.  But then I had that wonderful cheeze to help me survive.. take away that and all you have left is a poorly run company which you are, a poorly run theatre which it is.. leaving people like me to either go elsewear or watch a bootlegged version online..

Frankly I don't care no more.. you cannot tell me the theatres that have the old cheeze.. and I have lost faith in your company to understand the movie experience...but that is ok... once my website stuff takes off, I will buy a theatre.. compete against you and put you out of business which wouldn't be hard cause you all are clueless...

And you know what you brought angry nerd out when you asked for my phone number, and mailing address..."


Did I really send this.. nahhh... what is the point.. they got rid of my cheese.. this guy is some idiot making $10 an hour.. it is the owners.. the top level people who screwed up movies.. it should be an event.. something to remember.. something magical and now.. well you want to know what happened to the people pumping your gas.. they now work at Cinoplex Odean..